Overview
The Dashboard is your franchise's performance home page in FM 3.0. It loads automatically after you select your franchise and gives you a live snapshot of key metrics, action items, rankings, and growth trends — all in one place.
Data on the Dashboard updates on two schedules: most panels are real-time (cached up to 5 minutes and refreshable on demand), while revenue figures come from a nightly batch process and reflect transactions through the end of the previous business day.
KPI Tiles
Four tiles at the top of the Dashboard summarize your most important franchise metrics at a glance. Each tile lets you toggle between MTD (Month to Date), QTD (Quarter to Date), and YTD (Year to Date), and shows a trend arrow with your % change vs. the same period one year prior.
| Tile | What It Counts | Data Type |
|---|---|---|
| Members | Unique members whose join date falls within the selected period | Real-time |
| Registrations | Paid (non-cancelled) registrations within the selected period | Real-time |
| Net Revenue | Total payments minus refunds within the selected period | Nightly |
| Avg Reg Fee | Total registration revenue divided by paid registration count | Real-time |
Each tile has a refresh button (↻) in the top-right corner to pull the latest data on demand. A green up arrow means you are ahead of prior year; a red down arrow means you are behind.
Announcements
A banner below the KPI tiles displays the latest network-wide announcements from the Home Office — the same content shared across the franchise network. Announcements may include upcoming events, deadlines, policy updates, or action items. Click any announcement card to read the full message.
Follow Ups
The Follow Ups panel surfaces action items across your franchise that need attention. Each row shows a count badge — click any row with a non-zero count to open a detail drawer listing the specific records.
| Item | What It Counts |
|---|---|
| Waivers Missing | Active registrations with no signed waiver on file |
| Registration Abandonment | Registration carts started but not completed for more than 24 hours |
| Member Issues | Open support cases categorized as member issues |
| Registration Refund Requests | Pending refund requests from members |
| Member Leads | Leads that have not yet been followed up on |
| Member Notes | Outstanding notes on member records |
| Volunteers Needed | Volunteer shortfall for the next upcoming season |
My Rankings
The Rankings panel shows how your franchise compares to all others in the network across four metrics. Rankings are shown for four time periods:
- Rolling 365 Days — The past 365 calendar days
- Rolling 30 Days — The past 30 calendar days
- MTD — Month to date
- YTD — Year to date
Metrics ranked: Net Revenue, Members, Registrations, and Avg Reg Fee. Each shows your rank position alongside the actual value.
Waitlist Opportunity
If your franchise has programs running in waitlist mode, this panel shows the estimated revenue opportunity sitting in your waitlist — the number of waitlisted players and a dollar estimate based on current registration fees. If no programs are in waitlist mode or the registration cutoff date has not yet passed, this panel will show .
Customer Satisfaction (NPS)
The Customer Satisfaction panel displays your franchise's Net Promoter Score (NPS) calculated from post-season survey responses. NPS measures how likely families are to recommend i9 Sports to others.
| Period | What It Shows |
|---|---|
| Season-to-date | NPS for the current active season, based on responses received so far |
| Last Season | Final NPS from the most recently completed season |
| YTD (Season) | NPS across all seasons completed so far this calendar year |
| R4 Seasons | Average NPS across the four seasons prior to the current one |
Each row shows the NPS score alongside the change vs. the same period one year prior. Scores are color-coded: green (63%+) is strong, orange (60–62%) needs attention, and red (below 60%) needs improvement.
Important Links
The Important Links panel provides quick access to curated network resources — including Home Office Staff Contacts, Digital Marketing Assets, Release Notes, Important Projects, FAC Action Items, HubSpot, and the Between the Goal Posts weekly newsletter. These links are maintained by the Home Office.
Stats at a Glance
A detailed comparison table showing members, registrations, and revenue across multiple time periods — each compared against the same period one year prior.
Time Periods
Today, Yesterday, WTD (Week to Date), Last Week, Last Month, MTD, YTD, Last Year, and Rolling 365 Days.
Columns
| Group | Column | Description |
|---|---|---|
| Members | # | Count of members in the period |
| Chg. | % change vs. same period prior year (green = up, red = down) | |
| Total Registrations | Paid | Paid (non-cancelled) registration count |
| Refund | Refunded registration count | |
| Total | Total registrations (paid + refund) | |
| Chg. | % change in total registrations vs. prior year | |
| Total Revenue | Paid | Total payments received |
| Refund | Total refunds issued (shown in red when negative) | |
| Net Rev* | Paid minus Refund | |
| Chg. | % change in net revenue vs. prior year |
Growth Trends
Three line charts at the bottom of the Dashboard show your franchise's performance by month across the current calendar year vs. the prior year:
- New Members — Monthly new member count (real-time)
- Registrations — Monthly registration count (real-time)
- Net Revenue — Monthly net revenue (nightly batch)
The solid line represents the current year; the dashed line represents the prior year. Use these charts to spot seasonal patterns, identify growth gaps, and understand which months are your strongest.